YANG Jing-fan, KONG Fan-peng, HAN Li-qiang. Application Research of Knowledge Graph in IT Operations and Maintenance Field[J]. New Generation of Information Technology, 2023, 6(12): 13-16
YANG Jing-fan, KONG Fan-peng, HAN Li-qiang. Application Research of Knowledge Graph in IT Operations and Maintenance Field[J]. New Generation of Information Technology, 2023, 6(12): 13-16 DOI: 10.3969/j.issn.2096-6091.2023.12.003.
With the continuous development and deepening application of information technology
the scale of information systems in various enterprises is gradually expanding
which brings more challenges and risks to traditional operation and maintenance methods. This article mainly studies the application methods of knowledge graph technology in the field of information system operation and maintenance. First
it expounds the technical characteristics and advantages of knowledge graphs
analyzes the pain points of current operation and maintenance work. Then
guided by the problem
the article designs the application methods of knowledge graphs in the field of operation and maintenance
abstracts the key hierarchical levels in the OSI model
proposes a multi-level operation and maintenance knowledge graph model and its application methods. Finally
the application direction of knowledge graphs in the field of operation and maintenance is summarized and outlooked.